Deposit & Withdrawal
How do I contact the cashier team?
Minimum Deposit Amount
I believe I have made a deposit successfully, but it seems that it has not been credited to my balance in the software client. What can I do?
What are my deposit limits?
How many withdrawal requests can I have pending at once?
How long will it take to process my withdrawal?
Can I transfer money to another user, or receive a transfer?
Email Address Validation
How can I close my account?
How can I send verification documents?
How do I update and correct Personal Information?
Acceptable Verification Documents
Is my money safe on your site?
Email Deliverability Issue
What is your policy regarding multi accounts?
Multiple Accounts from one IP address
China Rapid Payment
Which banks do you support for China Rapid Payment?
What is the Coin Premium Event?
What kind of Cryptocurrencies do you support?
What credit cards do you accept?
Will I have to send Credit Card details through email?
My deposit attempt with my credit card was declined
Deposit Issue Invalid Information
Are there any requirements for making a withdrawal using Instant Banking?
Can I pay for purchases from different bank accounts?
How long does it take to withdraw via Instant Banking?
How do I review the transactions I have made through Instant Banking?
Do I need to set up an Instant Banking account?
What currencies does Instant Banking support?
What is Instant Banking?
What is NETELLER?
What are the Account ID and Secure ID?
Are there any requirements for making a withdrawal using NETELLER?
Are there any requirements for making a withdrawal using Skrill?
How do Skrill's withdrawal limits work?
Deposit Declined (Skrill)
What is Skrill?
How can I deposit using WeChatPay?
Responsible Gaming FAQ
Responsible Gaming GamBlock
Responsible Gaming Counselling
Gambling Problem Advice
Responsible Gaming Policies
Problem Gambling Telltale Signs
Problem Gambling Help
Responsible Gaming Sites & Literature
Responsible Gaming Steps
Prevent Underage Gambling
What is Responsible Gaming?
How do you combat underage gambling?
How old do I have to be to play?
Permanent Account Closure
How do I self exclude myself?
Can I end my self-exclusion early?
What is the shortest period I can suspend my account for?
Self-Exclusion Lengths of Time
If I am self-excluded, will I receive any emails?