My Account

10 articles

​ How can I send verification documents?

The best way to submit verification documents and any other required documentation is via email to Cashier support Rest assured that we treat your documents and all associated information with the ...

​ How do I update and correct Personal Information?

Once set you cannot change your nickname You can change other information such as address from My Info

​ Acceptable Verification Documents

1 Photo ID A copy of a current photographic ID with your name clearly written in English is required This photographic ID can be in the form of a copy of a Passport Driver’s License or National ID ...

Can I transfer money to another user, or receive a transfer?

Yes player to player transfers are permitted on our cashier To transfer funds 1 Select Cashier button on the poker client 2 Select Transfer in the Cashier 3 Enter the email address of your intended...

Email Address Validation

It says I need to validate my email address What is this all about? How do I validate my email address? Verifying your email address if the first of three steps to verify your identity and fully un...

How can I close my account?

We're sorry to hear that you wish to close your account Please email us at any time and confirm that you wish for your account to be closed and we'll suspend it Please note that you cannot create a...

Is my money safe on your site?

Be assured that your funds are 100 safe with us We maintain the highest standards of security and integrity Your account balance is always available and is not used for operational expenses We can ...

Email Deliverability Issue

I am not getting your emails delivered to my inbox is something wrong? Emails from us are always sent to the address with which you registered There's a couple of things to try to resolve the issue...

What is your policy regarding multi accounts?

In the interest of fairness players are only allowed one account for each brand

Multiple Accounts from one IP address

Players are only allowed have one account on your website but what is the policy concerning two different people having accounts on the same computer? In this situation both players will have to ha...