Deposit & Withdrawal
What are my deposit limits?
How do I contact the cashier team?
I believe I have made a deposit successfully, but it seems that it has not been credited to my balance in the software client. What can I do?
How many withdrawal requests can I have pending at once?
How long will it take to process my withdrawal?
My Account
Can I transfer money to another user, or receive a transfer?
Email Address Validation
How can I close my account?
How can I send verification documents?
How do I update and correct Personal Information?
Acceptable Verification Documents
Is my money safe on your site?
Email Deliverability Issue
What is your policy regarding multi accounts?
Multiple Accounts from one IP address
Payment Methods
China Rapid Payment
China Rapid Bank - Min / Max Deposit Amount
Which banks do you support for China Rapid Payment?
CoinPayments
CoinPayments - Min / Max Deposit Amount
What kind of Cryptocurrencies do you support?
Credit Card
Credit Card - Min / Max Deposit Amount
What credit cards do you accept?
Will I have to send Credit Card details through email?
My deposit attempt with my credit card was declined
Deposit Issue Invalid Information
Instant Banking
Instant Banking - Min / Max Deposit Amount
Are there any requirements for making a withdrawal using Instant Banking?
Can I pay for purchases from different bank accounts?
How long does it take to withdraw via Instant Banking?
How do I review the transactions I have made through Instant Banking?
Do I need to set up an Instant Banking account?
What currencies does Instant Banking support?
What is Instant Banking?
NETELLER
NETELLER - Min / Max Deposit Amount
What is NETELLER?
What are the Account ID and Secure ID?
Are there any requirements for making a withdrawal using NETELLER?
Skrill
Skrill - Min / Max Deposit Amount
Are there any requirements for making a withdrawal using Skrill?
How do Skrill's withdrawal limits work?
Deposit Declined (Skrill)
What is Skrill?
Unionpay
UnionPay - Min / Max Deposit Amount
WeChatPay
WeChatPay - Min / Max Deposit Amount
How can I deposit using WeChatPay?
Promotion
What is the Coin Premium Event?
Responsible Gaming
Responsible Gaming FAQ
Responsible Gaming GamBlock
Responsible Gaming Counselling
Gambling Problem Advice
Responsible Gaming Policies
Problem Gambling Telltale Signs
Problem Gambling Help
Responsible Gaming Sites & Literature
Responsible Gaming Steps
Prevent Underage Gambling
What is Responsible Gaming?
How do you combat underage gambling?
How old do I have to be to play?
Self-exclusion
How do I self exclude myself?
Permanent Account Closure
Can I end my self-exclusion early?
What is the shortest period I can suspend my account for?
Self-Exclusion Lengths of Time
If I am self-excluded, will I receive any emails?
All Categories > Deposit & Withdrawal
5 articles
Your deposit limits can be increased by completing the verification process To increase your limit please complete the following Submit Photo ID Submit Proof of Address Verify your Registered Email...
Please email support@cashier.help to contact the cashier team for your inquiries. Alternatively, you can utilize our Chat Function on the bottom right of this page to contact the cashier team and h...
You may have a maximum of one pending withdrawal request Your withdrawal request will be completed within 72 hours
All the withdrawal request will be approved within 72 hours unless the corresponding account has a security issue Instant Banking withdrawal will be transferred to your account within 72 working ho...
First, please double check the account of your payment service in order to make sure it has been debited from it.If you have verified that it has been successfully debited, then please contact the Ca…
